KURNIAWAN, Gogi. Pengaruh Dimensi Kualitas Pelayanan Terhadap Kepuasaan Nasabah Bank Jatim Di Surabaya. BIP’s JURNAL BISNIS PERSPEKTIF, [S. l.], v. 7, n. 1, p. Hal. 45 – 52, 2015. DOI: 10.37477/bip.v7i1.270. Disponível em: https://jurnal.ukdc.ac.id/index.php/BIP/article/view/270. Acesso em: 13 jul. 2025.