PANJAITAN, Thyophoida W.S. Pengaruh Tangible, Reliability, Responsiveness, Assurance Dan Emphaty Terhadap Kepuasan Nasabah Bank Jabar Banten Di Surabaya. BIP’s JURNAL BISNIS PERSPEKTIF, [S. l.], v. 3, n. 1, p. Hal 35 – 53, 2011. DOI: 10.37477/bip.v3i1.295. Disponível em: https://jurnal.ukdc.ac.id/index.php/BIP/article/view/295. Acesso em: 12 jul. 2025.