PANJAITAN, Thyophoida W.S.; NATANAEL, Natanael. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Carrefour Di ITC Mega Grosir Surabaya. BIP’s JURNAL BISNIS PERSPEKTIF, [S. l.], v. 1, n. 2, p. Hal 24 – 42, 2009. DOI: 10.37477/bip.v1i2.119. Disponível em: https://jurnal.ukdc.ac.id/index.php/BIP/article/view/119. Acesso em: 10 jul. 2025.