Kurniawan, Gogi. “Pengaruh Dimensi Kualitas Pelayanan Terhadap Kepuasaan Nasabah Bank Jatim Di Surabaya”. BIP’s JURNAL BISNIS PERSPEKTIF 7, no. 1 (January 30, 2015): Hal. 45 - 52. Accessed December 11, 2024. https://jurnal.ukdc.ac.id/index.php/BIP/article/view/270.