Kurniawan G. Pengaruh Dimensi Kualitas Pelayanan Terhadap Kepuasaan Nasabah Bank Jatim Di Surabaya. BIP [Internet]. 30Jan.2015 [cited 18May2024];7(1):Hal. 45 -52. Available from: https://jurnal.ukdc.ac.id/index.php/BIP/article/view/270