1.
Panjaitan T. Pengaruh Tangible, Reliability, Responsiveness, Assurance Dan Emphaty Terhadap Kepuasan Nasabah Bank Jabar Banten Di Surabaya. BIP [Internet]. 31Jan.2011 [cited 18May2024];3(1):Hal 35 -53. Available from: https://jurnal.ukdc.ac.id/index.php/BIP/article/view/295